What warranty do I get with the equipment?
Factory warranty: 3 years (see user manuals and website.)
Is technical support available?
Yes, all our installers are trained and there is further worldwide support. Also on our website there are technical manuals.
Does the handset power down when not in use?
The handset will switch off after 30 minutes of non-use
How do you charge the handset?
All handset have re-chargeable batteries and a USB cable for charging. In addition the Twist handset has wireless charging capability.
I have a metal boat, can I have Dockmate?
Yes, extra-long antenna cable can be supplied for the aerial to be mounted remotely from the control box.
What is the range of the handset from the receiver?
How do I know if the batteries in my remote transmitter are running low?
There is a battery indicator/status LED that will illuminate RED if your batteries are running low. If the batteries are too low, the Dockmate® will not transmit, therefore the boat will not go into gear and all functions will default to OFF or NEUTRAL. The main engine controls can be used if the batteries in the Dockmate® remote are dead.
If I buy another boat, can I take my Dockmate® system with me?
Yes. The Dockmate® system can be easily removed and installed on your new boat.
Do you have to cut or splice any wires to install a Dockmate® system?
NO! No wires are never cut or spliced to make the Dockmate® operational. Dockmate® has “Plug and Play” installation capability with many well-known brands, including the following:
Does Dockmate have to be configured to my boat?
Yes, we need the make and models of the boats equipment
Does Dockmate control more than just my engines?
Yes, it can control 1 or 2 engines, 1 or 2 windlasses, horn bow thruster & stern thruster
Will Dockmate work on both 12 & 24v boats?
Are there any safety features built into the Dockmate® system?
YES, the Dockmate® system has redundant “fail safe” technology. In order for the engines to go into gear 4x relays contactors MUST activate.
If the Dockmate® remote transmitter is dropped, the boat will immediately go into neutral.
The main engine controls can be used immediately if the Dockmate® remote falls overboard or is lost.
Does the Dockmate® have dynamic positioning?
YES, if the boat is equipped with dynamic positioning, then the Dockmate® can activate that function.
Will Dockmate® work with my Volvo Penta IPS or Zeus PODS system?
Currently, the Dockmate® is compatible with only the Volvo IPS system. The Dockmate® TWIST remote feels like an exact replica of the Volvo IPS joystick offering proportional throttle control for EVERY function of the joystick …INCLUDING THE TWIST FUNCTION! DOCKMATE TWIST IPS
How many functions can the Dockmate® system control?
Can a Dockmate® system be installed if I have mechanical “push/pull cables” or hydraulic controls?
If your boat has mechanical “push/pull cables” controls or hydraulic controls, we can still install a Dockmate® system with the installation of an electronic to mechanical interface system.
Contact us for further details!
Does Dockmate® work if I only have one engine?
YES, we have a remote control specifically for single engine boats. You can use the SINGLE remote or the TWIST remote.
Does Dockmate® have throttle control?
YES, Dockmate® offers optional PROPORTIONAL throttle control on the TWIST remote (the more you push on the joystick, the more throttle is provided) and incremental throttle with the TWIN remote (push a button and the throttle jumps up to a designated RPM).
Can other Dockmate® remotes interfere with my boat?
NO, due to the type of RF communication we use, it virtually eliminates any possible interference from other Dockmate® systems. See question: Is dual band better than single band?
How do I know if the Dockmate® has lost communication?
The Dockmate® has a range of approximately 150 ft. In the unlikely event that the Dockmate® loses communication with the receiver, the remote transmitter will sound an alarm when a button is pressed. ALL functions will immediately default to the OFF or NEUTRAL setting.
Is dual band better than single band?
Simply stated, NO! Dockmate® uses an infinitely superior, state of the art 2-way FHSS (Frequency Hopping Spread Spectrum) with 88bit encoding, and FM modulation on the 433 MHz frequency that provides superior range.
The rolling code changes 5x per second over 5 different channels eliminating any possible chance of interference.
Dual band units use only one channel on 433 MHz and one channel on 918 MHz. The transmission alternates between the two single channels allowing for possible interference and dead spots.
Is there anything unique about Dockmate®?
YES, the Dockmate® has several unique features:
Why is Dockmate® so much less expensive than the competition?
Why should I choose Dockmate over other manufactures?
All boats with electronic engine control can be equipped with our Dockmate system, regardless of the type or length of the yacht. Our transmitter, preferably worn with a neck strap, is completely waterproof and floats. In our most simple configuration, the transmitter sends a coded digital signal to the receiver which operates the gears and horn. The system can be modularly extended with a bow thruster, stern thruster and up to 2 windlass. Dockmate also exists for boats with only one engine.
Can Dockmate be fitted on my boat?
Yes! your engine control system will need to be electrical/electronic. If your engines have mechanically push/pull cables fitted then we can convert that system for you.
How long does Dockmate take to install?
1 to 2 days depending on the boat