Our Address C2 Apollo Court, Neptune Park, Plymouth, Devon, PL4 0SJ, United Kingdom
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What warranty do I get with the equipment?

Factory warranty: 3 years (see user manuals and website.)

Is technical support available?

Yes, all our installers are trained and there is further worldwide support. Also on our website there are technical manuals.

Does the handset power down when not in use?

The handset will switch off after 30 minutes of non-use

How do you charge the handset?

All handset have re-chargeable batteries and a USB cable for charging. In addition the Twist handset has wireless charging capability.

I have a metal boat, can I have Dockmate?

Yes, extra-long antenna cable can be supplied for the aerial to be mounted remotely from the control box.

What is the range of the handset from the receiver?

50M

How do I know if the batteries in my remote transmitter are running low?

There is a battery indicator/status LED that will illuminate RED if your batteries are running low. If the batteries are too low, the Dockmate® will not transmit, therefore the boat will not go into gear and all functions will default to OFF or NEUTRAL. The main engine controls can be used if the batteries in the Dockmate® remote are dead.

If I buy another boat, can I take my Dockmate® system with me?

Yes. The Dockmate® system can be easily removed and installed on your new boat.

Do you have to cut or splice any wires to install a Dockmate® system?

NO! No wires are never cut or spliced to make the Dockmate® operational. Dockmate® has “Plug and Play” installation capability with many well-known brands, including the following:

-ABT-Trac
-Bosch
-Caterpillar
-CMC Marine
-Cummins (coming soon: Zeus pods)
-Deutsch
-Faston
-Flexball
-Glendinning
-Hirschmann
-MAN
-Mercury
-Morse
-MTU
-Rexroth
-Side-Power
-Teleflex
-Twin Disc
-Vetus
-Volvo Penta (incl. IPS with Dynamic Positioning)
-Yanmar
-ZF Microcommander

Does Dockmate have to be configured to my boat?

Yes, we need the make and models of the boats equipment

Does Dockmate control more than just my engines?

Yes, it can control 1 or 2 engines, 1 or 2 windlasses, horn  bow thruster & stern thruster

Will Dockmate work on both 12 & 24v boats?

Yes

Are there any safety features built into the Dockmate® system?

YES, the Dockmate® system has redundant “fail safe” technology. In order for the engines to go into gear 4x relays contactors MUST activate.

If the Dockmate® remote transmitter is dropped, the boat will immediately go into neutral.

The main engine controls can be used immediately if the Dockmate® remote falls overboard or is lost.

Does the Dockmate® have dynamic positioning?

YES, if the boat is equipped with dynamic positioning, then the Dockmate® can activate that function.

Will Dockmate® work with my Volvo Penta IPS or Zeus PODS system?

Currently, the Dockmate® is compatible with only the Volvo IPS system. The Dockmate® TWIST remote feels like an exact replica of the Volvo IPS joystick offering proportional throttle control for EVERY function of the joystick …INCLUDING THE TWIST FUNCTION! DOCKMATE TWIST IPS

The Dockmate® compatibility with Zeus PODS will be complete by Q3 2019

How many functions can the Dockmate® system control?

The Dockmate® system can control up to 7 functions!
– Horn
– Anchor windlass or winch – 1 or 2 anchors
– Port engine
– Starboard engine
– Bow thruster
– Stern thruster or swim platform

Can a Dockmate® system be installed if I have mechanical “push/pull cables” or hydraulic controls?

If your boat has mechanical “push/pull cables” controls or hydraulic controls, we can still install a Dockmate® system with the installation of an electronic to mechanical interface system.

Contact us for further details!

Does Dockmate® work if I only have one engine?

YES, we have a remote control specifically for single engine boats. You can use the SINGLE remote or the TWIST remote.

Does Dockmate® have throttle control?

YES, Dockmate® offers optional PROPORTIONAL throttle control on the TWIST remote (the more you push on the joystick, the more throttle is provided) and incremental throttle with the TWIN remote (push a button and the throttle jumps up to a designated RPM).

Can other Dockmate® remotes interfere with my boat?

NO, due to the type of RF communication we use, it virtually eliminates any possible interference from other Dockmate® systems. See question: Is dual band better than single band?

How do I know if the Dockmate® has lost communication?

The Dockmate® has a range of approximately 150 ft. In the unlikely event that the Dockmate® loses communication with the receiver, the remote transmitter will sound an alarm when a button is pressed. ALL functions will immediately default to the OFF or NEUTRAL setting.

Is dual band better than single band?

Simply stated, NO! Dockmate® uses an infinitely superior, state of the art 2-way FHSS (Frequency Hopping Spread Spectrum) with 88bit encoding, and FM modulation on the 433 MHz frequency that provides superior range. 

The rolling code changes 5x per second over 5 different channels eliminating any possible chance of interference.

Dual band units use only one channel on 433 MHz and one channel on 918 MHz. The transmission alternates between the two single channels allowing for possible interference and dead spots.

Is there anything unique about Dockmate®?

– State-of-the- art 2-way FHSS (Frequency Hopping Spread Spectrum) communication between the remote and receiver
– Fully proportional, 3 axis TWIST remote joystick
– Proportional throttle control (the more you push on the joystick, the more throttle is provided)
– Horn function on EVERY remote transmitter at no extra charge.
– Completely waterproof remote transmitters that float
– 3 yr warranty with 30 day satisfaction money back guarantee
– Customizable software to precisely adjust max and min throttle for engines and thrusters, if so desired. Unlike competitive brands which are not modifiable and are “what you see is what you get.”
– SINGLE remote model for single engine vessels
– SINGLE & TWIN remote models have a flat keypad which is well-protected against accidental pressing
– Volvo IPS compatible with specific TWIST POD remote. TWIST remote feels like an exact replica of the Volvo IPS joystick offering proportional throttle control for EVERY function of the joystick…INCLUDING THE TWIST FUNCTION!
– Dynamic positioning – if the boat is equipped with dynamic positioning, then that function can be activated
– Redundant “fail-safe” technology with multiple relays

Why is Dockmate® so much less expensive than the competition?

As technology improves over time, costs will typically come down with the advancements. Remember when plasma TVs were first introduced into the market? In 2002 a 42″ SONY plasma TV was the BEST technology you could buy and cost £13,999! Now, you can buy a 43″ SONY 4K UHD Smart TV for £650!
Many technologies today are light years ahead of where they were in the early 2000’s and the cost is significantly less. While a competitor’s price has gone up over the years, the Dockmate® price has gone down!
Dockmate® offers the very latest in wireless remote control system advancements, including proportional joystick throttle control and fully-customizable software that can be programmed to the boater’s exact specifications.
Dockmate® is continually improving our product, and hardware & software updates are readily available to provide the newest advanced features, even to older product that is already in the field.

Why should I choose Dockmate over other manufactures?

All boats with electronic engine control can be equipped with our Dockmate system, regardless of the type or length of the yacht. Our transmitter, preferably worn with a neck strap, is completely waterproof and floats. In our most simple configuration, the transmitter sends a coded digital signal to the receiver which operates the gears and horn. The system can be modularly extended with a bow thruster, stern thruster and up to 2 windlass. Dockmate also exists for boats with only one engine.

Can Dockmate be fitted on my boat?

Yes! your engine control system will need to be electrical/electronic. If your engines have mechanically push/pull cables fitted then we can convert that system for you.

How long does Dockmate take to install?

1 to 2 days depending on the boat

Technical Advice

Dockmate Direct can advise from a worldwide network ready to assist you in the best way possible. If you need support or advice please do not hesitate to contact us.

Dockmate manufacture the world’s most innovative line of Wireless Hand-Held Controls for leisure & commercial boats.

To enable the most practical of installations as well as the best possible performance for a variety of boats and usages, Dockmate offer several versions of hand held controls to satisfy all requirements.

This is why when choosing the right equipment for your boat, maximising optimum manoeuvrability is so important.

For technical help and friendly advice please call Nick Nutt our apprenticeship served Marine Electrician with over 35 years’ experience with electrics; thrusters are his passion & favourite subject!

You can also consult the product manuals and troubleshooting guides available below.

If you have any queries, response times will often be shortened if you have provided the identity of your product by part and serial number, boat type and yard/HIN number of the vessel.

Wireless Joystick

User Manual

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Installation Manual

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